Frequently Asked Questions

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and Shop Pay. All transactions are processed securely.

Can I amend or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible at hello@fennavogue.com if you need to make changes. We cannot guarantee amendments once an order has been dispatched.

Shipping & Delivery

Do you ship internationally?

Yes! We ship to the UK and internationally. Delivery times and costs vary by destination and will be displayed at checkout.

How long will my order take to arrive?

UK orders typically arrive within 3–5 business days. International orders may take 7–14 business days depending on your location.

How do I track my order?

Once your order has been dispatched, you'll receive a confirmation email with your tracking details.

Returns & Refunds

What is your returns policy?

We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in their original condition with tags attached. Sale items may not be eligible for return.

How do I start a return?

Please email us at hello@fennavogue.com with your order number and reason for return, and we'll guide you through the process.

When will I receive my refund?

Refunds are processed within 5–10 business days of receiving your returned item. You'll be notified by email once your refund has been issued.

Products

How do I find my size?

Each product page includes a size guide to help you find the perfect fit. If you're between sizes, we recommend sizing up for a more comfortable fit.

Are your products true to size?

We aim to provide accurate sizing information on each product page. If you have any specific questions about a garment, feel free to contact us before ordering.

Contact Us

How can I get in touch?

You can reach our team at hello@fennavogue.com. We aim to respond to all enquiries within 1–2 business days.