Shipping policy
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed after 12:00 PM GMT may be processed the following business day. During peak periods or sales, processing times may be slightly longer.
Shipping Destinations We currently ship to the United Kingdom and select international destinations. If your country is not available at checkout, please contact us at [your email address].
Shipping Rates & Delivery Times
United Kingdom:
- Standard Shipping (3–5 business days) — £3.99
- Express Shipping (1–2 business days) — £7.99
- Free Standard Shipping on orders over £[X]
International:
- Standard International (7–14 business days) — from £12.99
- Express International (3–7 business days) — from £24.99
- Rates and delivery times vary by destination and will be calculated at checkout.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
Customs, Duties & Taxes For international orders, customs duties, import taxes, and fees are the responsibility of the customer and are not included in our shipping rates. Fenna Vogue is not responsible for delays caused by customs processing.
Lost or Delayed Parcels If your order has not arrived within the estimated delivery window, please contact us at [your email address]. We will work with the carrier to locate your parcel. Fenna Vogue is not liable for delays caused by the carrier or customs.
Incorrect Address Please ensure your shipping address is correct at checkout. Fenna Vogue is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your email address] — we will do our best to amend it before dispatch.
Contact Us For any shipping enquiries, please reach out to us at: 📧 🌐 fennavogue.com